Novo Insider FAQ

No. It’s for anyone who books with us often: agents and teams, builders and contractors, property managers, and other businesses. When you sign up, you pick the kind of work you do, and your page uses words that fit: a real estate page talks about listings and agents, the others about shoots and team members. The discount works the same for everyone.

Yes. The Novo Insider demo is a sandbox page: make a demo team with the real sign-up, book a shoot, skip ahead to the photos and run the launch plan. Nothing in the demo books a real shoot, charges a card or sends an email, and demo teams delete themselves after two days.

From your own link. We email it to you when you join, and it opens straight to your page with your details filled in. Add it to your phone’s home screen (there’s a button for that at the bottom of your page) and it opens with one tap, like an app.

Go to novorealestatemedia.com/novo-insider, tap Already an Insider? Sign in, and enter your work email and your 4-digit PIN. No PIN yet? Tap Email me a sign-in link instead and open your page from that email.

No. There’s no password. Your own link opens your page, and a phone or computer you’ve signed in on remembers you. The 4-digit PIN is only for signing in somewhere new, and on a team page, for switching to yourself on a shared phone.

Open your page from your own link, then tap Your PIN under your name. On a team page you’re also asked to set one the first time you open your link.

On the sign-in box, tap Email me a sign-in link. The link opens your page, and Your PIN sets a new one. On a team page you can also tap Forgot it? on the PIN box. After five wrong tries the PIN rests for 15 minutes.

Ticked, this phone or computer opens your page by itself from then on. Unticked, you’re signed in for this visit only and nothing about you is kept on the device.

Sign in without Remember me, or when you’re done, tap Forget this device under your name. Changed your mind? The program page shows Remember me again right after you forget it.

Open your page, set the list price and size, and pick a package. Then choose a date and confirm. Your name, mobile and email are already filled in, so it takes about a minute.

Yes. Tap Change shoot type above the prices and pick one: land, a virtual tour, aerial, twilight, video, commercial, multifamily or construction. Your discount comes off all of them. Book one of those more than listings? Tap Make this my default and your page opens on it, on any device.

On your Insider page. Every price there already has your discount taken off, with the regular price crossed out beside it, and it comes off everything you book: the package and every add-on. The public pricing page shows regular prices, so book from your page.

The same as booking anywhere on this site: a first shoot holds the date with a deposit, and Premium and Estate take theirs. A team with an agreement with us can book without deposits, and you won’t be asked for one.

Yes. The package you booked last time is marked Booked last time, and it books in one tap without stepping through the add-ons again.

At the last step when you book: tap Have a gift card? and enter the code, or pick the reward waiting on your page. One per booking: a gift card or a reward, not both.

Yes. We add them to your page, and they count toward your level the same way.

Under Your shoots, each shoot that has happened asks How did we do on this one?. Tap the stars, and add a note if you like. Only the person who booked a shoot can rate it.

Once a shoot’s photos are delivered, the shoot shows three things to do with them: a Social post (LinkedIn, Facebook or Instagram), a Reel / story, and an Email blast to your clients and contacts. Tick them off as you go. When all three are done, the listing is marked Launched. Don’t want it? Flip the Launch plan switch beside Your shoots, or under Settings under your name. Flip it back any time.

Yes. Under For your sellers, tap Send it. Or, on an upcoming shoot, tap Send your seller the photo-day checklist: it opens with the address, the shoot time and your name at the top. Your seller ticks things off on their phone, and their progress saves as they go.

A page for your listing appointments: what the photos, aerial, twilight and 3D tour look like, shown with real Novo work and your name on it. Pick the package you’ll book (Essentials, Premium or Estate), then share the link or open it on your phone at the appointment. It never shows prices.

It grows as you book. Your first shoot is at regular price; from your second you get 3% off, and it climbs from there: Pro is 5% off at 6 shoots, Elite 7% at 25, Premier 10% at 35, Platinum 12% at 50, Legend 15% at 150 and Icon 20% at 300. Every shoot counts, a listing or a project. Tap See details on your status card to see where you are.

Everyone’s. Every shoot anyone on the team books counts toward the team’s level, and everyone on the team gets the team’s discount. That’s the same on an independent team.

If you sign an annual agreement with us, we can set your level for the year. You keep at least that level until the date, and still move up as you book.

Just me gives you your own page and discount. My team makes one page for everyone: each person still has their own link and books as themselves, and everyone’s shoots count toward one shared discount.

Tap Invite a teammate at the bottom of your page and send the link however you like, or give them your team code: it’s under Your team, and they type it at novorealestatemedia.com/insider. Anyone can also add someone with Add someone.

Both share one discount. One team is for a team that works together: everyone sees the team’s stats and shoots. Independent agents (Independent members outside real estate) is for an office, franchise or company: each person sees only their own stats and shoots unless the team leader or a manager turns sharing on. Names, the team’s level and the discount show for everyone either way.

Yes, and your shoots come with you. On your page, open Page options at the bottom, find Your team already has a page?, and enter its team code. Your shoots, rewards and referrals move to the team page and count toward its discount, and your old link keeps working.

Yes. Under your name, tap Leave the team. It shows what will happen, then asks for your PIN. You get an Insider page of your own, your shoots go with you toward your own discount, and the team’s count goes down by that many. Your PIN and sign-in stay the same, and your old link takes you to your new page. A team leader hands the team to someone else first. To rejoin, enter the team’s code under Page options.

Tap Not you? Switch under the greeting and pick yourself, then enter your PIN. Your own link always opens straight to you.

Remove people, change the team’s switches, send everyone their links, book for anyone on the team, and hand the job to someone else. It’s all under Manage the team at the bottom of the page. Whoever started the page leads it until they hand it on.

Someone who runs the team but doesn’t book shoots for themselves, like an owner, office manager or admin. A manager books for everyone else on the team and sees everyone’s stats, with no shoots of their own. When a manager opens the page, it asks who they’re booking for.

A manager picks them from the list on their page (Your agents, or Your team members outside real estate). A team leader switches to them with Not you? Switch. Their details fill in, and the price is at the team’s discount.

Open Manage the team and tap Send link next to their name, or Email everyone their link. The link goes to the email we have for them.

Open Manage the team and choose them under Hand it to. If you remove yourself, it asks who leads the team next first.

On a One team page, yes. On an independent page, only if the team leader or a manager turns on Agents see each other’s stats (Members see each other’s stats outside real estate) under Manage the team. The leader and managers always see everyone’s.

Tap Share your referral link on your page and send it to another agent, or anyone else who books photo or video shoots. Once they’ve joined and had their first shoot with us, $15 comes off your next shoot. Bring in a team of 5 or more and it’s $50. You’ll need a shoot of your own done first.

Yes. If your team joined with your referral link, it counts. If you join your team’s page from your own page with its team code, tick I got this team to join Novo Insider. The credit comes after the team’s first shoot.

On your page, right under your status card, and at the last step when you book. Each one is used once.

Tap Your details under your name. Your page only shows part of your email and mobile, so just type the new one. A new email gets your link straight away, and the old one is told it changed.

When your team reaches a new level, when a referral pays off or a reward is waiting, and now and then a reminder about referring. Turn them off under Settings under your name, or from the link at the bottom of any of those emails. Booking confirmations and your page link always come.

Not other people on your page. Your page shows only part of them, and they’re used to fill in your bookings.